About MARKORS
Crafting Bonds Beyond Business
Marketing is more about designing connections to your brand that keep customers engaged for life. We strive to create a world where customers don’t only interact with your products, but can also immerse themselves in a memorable experience.
Cohesion Over Collision
Our decade-long journey in the arena of customer retention began with a simple observation: traditional marketing and fulfillment often feel disjointed. What we see is ad campaigns that don’t resonate, product delivery that feels uninspired, communication that is out of touch, and a user experience that leaves you more confused than connected.
At its core, the MARKORS philosophy it’s about maintaining synergy and uniting the power of two primary elements:
- Marketing: This relies on an understanding of the intricacies of a buyer persona, exploring customer psychology to predict behavior and make a lasting impact.
- Immersive Product Ecosystem: This is our secret sauce, which tethers customers to your brand and ensures they’re not just onlookers but lifetime members.
The Three Pillars:
The Foundations of MARKORS
Community
We believe that every customer is a chapter in your brand’s story. By building a vibrant community, we offer an enriching environment for them to connect and grow as one. This goes beyond simple forums or chat rooms: think live events, gamified experiences, and awards that celebrate important milestones and moments.
Content
Did you know that confusion is often the main drawback that pushes customers away? Our content strategy is built to remove this issue at the source. By creating content and e-learning opportunities, we ensure that every customer knows exactly what they’re getting from you and how it can get them what they want.
Communication
Consistent communication is an essential piece of any customer retention strategy. From sharing updates about the roadmap to regular check-ins, our communication standards make sure your brand is always at the forefront of your customers’ attention.
The MARKORS Methodology
Data dive
We jump headfirst into the ocean of data surrounding your buyer. By understanding their behavior both pre and post-purchase, we create a realistic persona that reveals what truly matters to them.
Persona crafting
Using this collection of insights, we pinpoint your ideal customer profile to ensure our strategies resonate with the right audience.
Offer carousel
We design a carousel of offers tailored to meet your customer’s unique needs, so they always find something that sparks their interest.
Journey Mapping
After building a fresh customer journey map, we guide your customers through a variety of experiences—from the first interaction to the seamless integration of your tools and offerings.
Implementation Trail
Our roadmap doesn’t start and end with strategy. We also craft a long-term path for its implementation and change management to keep your team aligned with our vision.
Customer Journey Enhancement
As we roll out each development, we’re constantly listening, iterating, refining, and focused on making the next one even more magnetic.
Measurement
With a close eye on growth and results throughout the process, we’ll let you feel the change and see it in tangible metrics.